Services

InfoGates & Service Center

InfoGates
The truly innovative InfoGate concept at Munich Airport helps passengers to receive quick and detailed information. At the InfoGate counters, the visitor can get connected with an information service agent via videoconference by simply pushing one button. These high-tech Info Counters work with touch screens and offer the full range of information on shopping, dining and all other services available at Munich Airport.

Munich Airport Center, Terminal 1, Terminal 2
manfred.zoetl@munich-airport.de, www.munich-airport.com/infogate

Service Center
Two Service Centers – one in each terminal – provide the following services for passengers:

Left luggage office, Cloakroom service, Deposit for third parties*, Lost and found*, Fax and copy service*, Dry cleaning*, Ticket sale for public transport and Lufthansa Airport Bus*, Internet Point, National calling cards*, Issue of keys for the showers

* These services are only available at the Service Center in Terminal 1.

Service CenterPhoneE-mail
Munich Airport Center
24-hourservice
+49 89 975 214 75servicecenter-t1@munich-airport.de
Terminal 2, level 03+49 89 975 228 75servicecenter-t2@munich-airport.de
  • Infogate Counter

Lounge for unaccompanied minors and people with disabilities 

Munich Airport offers special lounge facilities for passengers with mobility restrictions as well as for unaccompanied minors.

For those passengers with limited mobility, the lounge has four special reclining lounge chairs, each in a separate space, entertainment in form of newspapers and television and fully accessible toilets and a shower.

Young people travelling alone get to enjoy all the comforts of home, including a foosball table, two networked PCs, a play corner and numerous big cushions for stretching out.

Terminal 2Gate area G

Non-public area

Terminal 2

Gate area K & L

Non-public area

Terminal 2Gate area G

Non-public area

Terminal 2

Gate area K & L

Non-public area

Religious Services

Passengers can practice their religious beliefs at Munich Airport without any restrictions. Before or after a flight, the airport offers several facilities for practicing various religions.

Shopping Assistant

At Munich Airport, we now offer a free Shopping Assistant Service especially for our Chinese guests. The assistants have been trained by us and will be happy to provide shopping advice on request and help with the reimbursement of value added tax.

They are available every day between 9:00 a.m. and 10:00 p.m. to answer any questions you may have about the diverse shopping and entertainment experience at Munich Airport.

Our shopping assistants speak fluent Mandarin and Cantonese and will assist you in your native language.

You can order your personal Shopping Assistant by calling or WeChat +49 151 242 077 74.

Shopping Assistant

Relax & refresh

Tax Refund & Tax free Shopping 

The VAT rate in Germany is 19% for regular goods and 7% for some goods like food or books. It is included in the retail price. As a traveler residing in a non-EU country, you are entitled to claim a VAT refund. Less charges, you can receive up to 14.5%. The qualifications for tax-free shopping are a minimum purchase of € 25 and the export of the goods within three months.

How to get your refund?

For checked baggage: Check in and have your baggage labeled. After that, you can take your suitcases to the customs office. Customs will check your merchandise, stamp your receipts and handle your baggage. Last step will be the Global Blue Office, where you need to show your receipts and will finally get your refund.

For carry-on baggage: Check in and pass the security and passport control. Proceed to the customs office to get your merchandise checked and your receipts stamped. Last step will be again the Global Blue Office. You can also get your refund at the ReiseBank.

Online & poductive

Free internet and working stations

Having some spare time until the flight`s departure at Munich Airport does not mean losing valuable time for work. Just use one of our working areas, where you can charge your electronical devises and use - as everywhere else in the airport – the free Wi-Fi while concentrating in a calm environment.

  • Munich Airport Center, Level 03, public area
  • Terminal 1, Modules A, B, C and D, Level 04, non-public area
  • Terminal 2, Level 03, public area
  • Terminal 2, Gates G and K, Level 04, non-public area
  • Terminal 2, Gates L, Level 05, non-public area

Stay Connected

Calling Cards – national, international and mobile calling cards can be purchased in all Newspoint shops and at the Newsterminal shop.

Important Service Numbers

Phone +49 89 97 500
info@munich-airport.de
www.munich-airport.com

All Munich Airport telephone numbers

Additonal information