The course provides full-fledged learning by combining theory with practical exercises performed in a conducive, live airport environment. The purpose of this training is to enhance participants’ skills and knowledge of airport operations through exposure and demonstration of proven strategies, process efficiency schemes, systems and approaches. In addition it will discuss how to adopt these tools to other airports / organizations. Learning content explores wide range of operational topics and factors influencing efficiency, service quality, standards and customer satisfaction levels, emphasizing on the importance of cross-departmental collaboration, communication and established service quality standards.
Upon completion of the training the participants will be able to:
The course is designed for both newcomers and experienced airport staff working in various operational functions, who seek to gain in-depth practical insights and relevant knowledge of terminal and landside operations, based on expertise and best practice implemented at one of Europe’s best airports.
Hands-on assignments during the course and test.
Training certificate will be awarded upon completion of the training and successfully passed practical assessment.
Duration: 5 days