The course provides full-fledged learning by combining theory with practical exercises performed in a conducive live airport environment. The purpose of this training is to enhance participants’ skills and knowledge of airport operations through exposure and demonstration of proven strategies, process efficiency schemes, systems and approaches, in additions to workable solutions on how to adopt these at other airports / organizations. The course content explores wide range of operational aspects and factors influencing efficiency, service quality, standards and customer satisfaction levels, emphasizing on the importance of cross-departmental collaboration, communication and established service quality criteria.