Airport Operation Control (AOC) 

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The intensive on-the-job training (OJT) course offers series of exercises and direct exposure to real-life operations at Munich Airport. The participants will perform operational tasks and procedures according to established Airport Operation Center (AOC) protocol. This will improve understanding of required actions, coordination principles and complexities involved in the airport operations. Through use of engaging, hands-on methods and relevant examples, the participants will be able to enhance their productivity, address work challenges more effectively and streamline communication with airport stakeholders.

Upon completion of the training the participants will be able to:

• implement strategies and operational practices, which improve work capabilities and performance of AOC staff
• execute and schedule duties according to relevant work flows and pre-planning procedures
• improve reporting, monitoring and planning of various operational processes
• define responsibilities and level of interfaces with other stakeholders to achieve operational KPIs
• understand principles of advanced hub operations in relation to Airport Operation Center
• learn about Munich Airport’s collaborative decision making and its impact on efficiency and sustainability
• gain insights into structure of collaboration between Munich Airport and Lufthansa at airport’s Hub Operation Center (HOC)
• identify strategies of advanced hub management, operational efficiency, data availability, ATC coordination and ways how these can be applied
• demonstrate judgment and responsible decision-making skills during critical, peak-time periods and emergencies situations

• Topography of Munich Airport – overview of facilities, facts, figures, systems and operational structures
• Practical review of entire collaboration scheme between airport entities, airlines and stakeholders based on the example of apron processes
• Roles specific requirements, responsibilities and attributes needed for an AOC Controller
• Thorough introduction the Airport Operation Center in MUC combined with site visit
• Resource allocation, operational irregularities and emergencies
• Flight data management (ZEBRA, FIDS) and benefits of A-CDM approach
• Additional use of systems (i.e. SITA, emails, airline interface, Flightradar24, etc.)
• Potential risks and conflict resolutions strategies evolving between airport parties around operational processes and mutual responsibilities;
• Overview of the Hub Operation Center (HOC) at MUC;
• Planning (stands, gates, check-in counters) and reporting procedures;
• Practical work assignments during day- and night shift

• Airport Operational Control Center staff
• Hub Operation Officers & Managers
• Data Management and Resource Allocation Officers
• Apron Control staff
• Terminal Operations Managers