International Training

Welcome to our colleagues from all over the world!

The Munich AirportAcademy offers training services for industry newcomers, young and senior professionals as well as C-level executive managers. We offer intensive on-the-job trainings from basic to advanced airport operations, safety & security, cyber security and customer experience management

Leadership programs in addition to tailor-made best practice exchange programs with exclusive access to seasoned industry experts from Munich Airport will give you the best conditions to run a succesful aiport. 

Our international training team is at your disposal to analyze your training needs and set up the best individual training program for you and your staff. 

Welcome to our international trainings at Munich Airport

Your contact

Mrs Magdalena  Sokol

Director International Training & Consulting
  • Street LabCampus 52
  • Zip code / City 85356 München-Flughafen

ACI Global Training Venue

As an ACI Accredited Training Institute (ATI) the AirportAcademy is part of a global network of airport training units that offers best-in-class courses accredited by ACI that meet international standards for high quality in workplace learning.

At a glance:

This intensive on-the-job-training provides essential understanding of airport operational complexities, discussing role of systems, stakeholders and their mutual interfaces. Onsite visits and exposure to life-operations at MUC will reinforce the theoretical knowledge. 

  • General overview of operational system
  • Airport as multimodal connector
  • Airside Operations
  • Terminal Operations
  • Ground Handling
  • Airside- Landside interface
  • Aviation Security Aspects
  • Safety Aspects

At a glance:

This intensive on-the-job-training provides a series of exercises and exposure to real-life operations in MUC, where the participants can practice daily tasks and procedures adequately to the established AOC protocol. The course will improve understanding of required actions, coordination principles and complexities involved in the airport operations. 

  • Topography of Munich Airport 
  • Collaboration scheme between airport entities, airlines and stakeholders on the example of apron processes
  • Roles specific requirements, responsibilities and attributes needed for an AOC Controller
  • Thorough introduction of the Airport Operation Center in MUC combined with site visit
  • Resource allocation, operational irregularities and emergencies
  • Flight data management (ZEBRA, FIDS) and benefits of A-CDM approach
  • Additional use of systems (i.e. SITA, emails, airline interface, Flightradar24, etc.)
  • Potential risks and conflict resolutions strategies evolving between airport parties around operational processes and mutual responsibilities
  • Overview of the Hub Operation Center (HOC) at MUC
  • Planning (stands, gates, check-in counters) and reporting procedures
  • Practical work assignments during day- and night shift.

Operational Readiness and Airport Transfer

At a glance:

Participants benefit from Munich Airport’s extensive ORAT experience of more than 25 years. They are  introduced to methodologies, tools and key learning points for setting up and executing their own ORAT Programme - for safe, secure and efficient operations from day one onwards. 

The course covers typical phases and interdependencies of an ORAT Programm, necessary project and stakeholder management aspects as well as the planning and execution of the ORAT core elements -  such as the preparation of operational documents, familiarization and training, trial operations as well as airport transfer, opening and post-opening support.

  • Introduction to ORAT
  • ORAT Core Programme
  • ORAT Programme Management – tools and methodologies:
  • ORAT Setup,
  • ORAT Preparation,
  • ORAT Familiarization and Training,
  • ORAT Trials,
  • ORAT Transfer,
  • ORAT Opening Support and
  • ORAT Post-Opening Support 

At a glance:

The course combines theory with practical exercises performed in a conducive live airport environment. Participants will enhance their skills and knowledge of airport operations through exposure and demonstration of proven strategies, process efficiency schemes, systems and approaches, in additions to workable solutions on how to adopt these at other airports / organizations. 

The course content explores wide range of operational aspects and factors influencing efficiency, service quality, standards and customer satisfaction levels, emphasizing on the importance of cross-departmental collaboration, communication and established service quality criteria.

Course content (extract):

  • Overview of airport operations ( topography, layouts, interfaces)
  • Terminal and landside management
  • Curbside, baggage trolley and car parks management
  • Ground transportation solutions and airport connectivity
  • Complete passenger journey 
  • Quality management, customer satisfaction and passenger experience 
  • Passenger flows and queue management, passenger handling, screening
  • Retail and commercial offerings 
  • Communications, Public Relations and advertisement at the airport
  • Terminal evacuation plan and emergency procedures
  • Crisis Management / maintaining Business Continuity