Airport Business Game

This "learning by doing" concept engages participants into solving real-life scenarios and decision-making process. The aim of this individually designed haptic team game is to practice how to optimize daily operation and business workflows, while maintaining service efficiency and quality. It is to provide the participants with opportunity to test and verify various approaches and its consequences by performing set of tasks, assignments and projects in realistic airport business setting.

Upon completion of the training participants will be able to:

• demonstrate in-depth understanding of the complex aviation processes
• apply systemic thinking into daily workflows
• be able to analyze cause-effect relationship
• identify ways to improve business profitability and employee satisfaction
• practice and test change management techniques

• Aviation processes and know-how
• Change Management
• Resource efficiency and planning
• Digitalization
• Customer Relations
• Team Building 

The business game is aimed in particular at companies in the aviation industry, but can also be used flexibly in other sectors. The audience may include roles in charge of:

• Project planning and execution
• Operational scheduling and forecasting
• Business development and management 

Practical exercises and assignments during the game