Baggage handling

  1. Passengers & Visitors
  2. Flights
  3. Arrival

Handling agents Terminal 1

Here you will find an overview of all handling agents in Terminal 1 as well as the locations of the service desks and contact details of the handlers.

Your airline is responsible for lost or damaged baggage. If your bag is lost or damaged during your trip, please report the loss immediately at the Lost & Found counter of your airline or the relevant service provider, or contact your airline or the relevant service provider directly. 

Click on the link to go directly to the details of the respective handling agent.

Aviation Handling Services (AHS)

Dortmund Handling Services (DHS)

FRS Services GmbH

Global GSRM GmbH

ATSG Airport Terminal Solutions GmbH

Aviation Handling Services (AHS)

Aviation Handling Services (AHS) is one of Germany's leading providers of ground and passenger handling services. At Munich Airport, the company supports numerous international airlines with check-in, boarding, travel document verification, and operational flight handling, ensuring efficient processes and reliable airport operations.

Assigned airlines

  • Air Arabia
  • Air Cairo
  • Air France
  • Air Serbia
  • AJet
  • BAe Systems
  • BeOnd
  • Cathay Pacific
  • Condor
  • Corendon Airlines Europe
  • EL AL
  • Emirates
  • Freebird Airlines
  • Freebird Airlines Europe
  • GP Aviation
  • Gulf Air
  • Icelandair
  • Israir
  • KLM
  • Kuwait Airways
  • Norwegian
  • Nouvelair Tunisie
  • Qatar Airways
  • Saudia
  • SCAT Airlines
  • SKY express
  • Somon Air
  • Star East Airlines
  • SunExpress
  • Transavia France
  • TUIfly
  • Turkish Airlines
  • UR Airlines
  • Uzbekistan Airways
  • Wideroe

Contact

Service Desk
Terminal 1, Module D, Level 04
E-Mailmucll@ahs-aero.de

Dortmund Handling Services (DHS)

Dortmund Handling Services (DHS) provides professional passenger services for international and European airlines at Munich Airport. From passenger assistance and boarding to operational coordination, the company contributes to efficient airport processes and a seamless passenger journey.

Assigned airlines

  • easyJet
  • easyJet Europe
  • Finnair
  • FLYONE
  • FLYONE Airlines
  • LEAV Aviation
  • Oman Air
  • Pegasus Airlines
  • SAS

Contact

Service Desk
Terminal 1, Module C, Level 04
E-MailMUC-LL@dhs.aero

FRS Services GmbH

FRS Services GmbH delivers reliable passenger handling services for selected airlines at Munich Airport. The company combines customer-focused passenger assistance with efficient terminal operations, supporting airlines and travelers from check-in through departure.

Assigned airlines

  • Eurowings
  • UR Airlines

Contact

Service Desk
Terminal 1, Central area / Zentralbereich (Z), Level 03

Global GSRM GmbH

Global GSRM GmbH provides flexible passenger handling solutions for international airlines at Munich Airport. Combining operational expertise with efficient process management, the company supports airline partners with reliable passenger services and seamless airport operations.

Assigned airlines

  • Air Europa,
  • Aer Lingus
  • British Airways
  • Enter Air
  • Etihad Airways
  • flynas
  • Iberia
  • Tunisair
  • Vietnam Airlines
  • Vueling

Contact

Service Desk
Terminal 1, Module B, Level 04

ATSG Airport Terminal Solutions GmbH

ATSG Airport Terminal Solutions GmbH supports airlines at Munich Airport with professional terminal and passenger handling services. Through efficient operational processes, coordinated ground support, and reliable passenger services, the company contributes to safe, efficient, and high-performing airport operations.

Airlines within the area of responsibility

  • American Airlines
  • Delta Air Lines

Contact

Service Desk
Terminal 1, Modul B, Level 04

FAQs about baggage loss and damage