Munich Airport has received two awards at the prestigious World Airport Awards 2024: Bavaria’s international air traffic hub was honored with the awards for "Best Airport Staff in Europe" and "Best Airport in Central Europe". In a global comparison, Munich Airport is ranked No 8 in the passenger rating, making it the only German airport among the Top 10 in the world rankings.
"We are particularly proud that our employees came out on top in Europe. This shows that Munich Airport is also perceived internationally as particularly hospitable. The awards are recognition of the commitment and hard work of our entire airport team", states Jost Lammers, CEO of Munich Airport.
The Skytrax World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The 2024 Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the 7 month survey period.
We congratulate Munich Airport for their success in winning these important customer awards for 2024. It is always noteworthy to see the front line staff of the airport being recognized, and for Munich Airport it is great achievement to be recognized as a leading airport by their customers.
The London-based aviation research institute Skytrax awarded Munich Airport this coveted annual accolade for the first time in 2015, making Germany's second-largest airport the first European airport to be awarded this highest seal of quality. Munich Airport successfully maintained its 5-star status during re-certifications in 2017 and 2020. In 2023, the auditors from London once again subjected the Bavarian aviation hub to a detailed evaluation. The auditors' conclusion: Munich Airport was able to maintain its high quality despite the major challenges of the coronavirus pandemic and has not only maintained its high level of service and quality of stay, but has even improved it further.
Skytrax's assessment also focused on the projects and measures that have been implemented since the 2020 5-Star certification audit - for example, the installation of the new CT scanners at security checkpoints or the expansion of digitalized processes such as the use of biometrics, particularly in Terminal 2.
Being a 5-star airport means simplified processes along the entire travel chain as well as clear signage and routing. According to the experts at the Skytrax Institute, Munich Airport stands out from other airports thanks to its exceptional service quality, appealing, modern ambience and high level of comfort. Another important criterion is perfect cleanliness in all areas. The auditors also praised the "tangible spirit" of all employees at Munich Airport.
