Elevating Passenger Experience: ACI Training in Riyadh

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Empowering future airport leaders

August 2025 - Munich AirportAcademy, in collaboration with ACI World (Airports Council International), recently delivered the Passenger Experience Management (PXM) Course for the Riyadh Airports Company for the fourth time - marking another milestone in our international training journey. 

Over five intensive days, 20 emerging talents from Riyadh Airports explored the core dimensions of passenger experience, including:

  • Strategic PXM planning
  • Corporate culture and human resource management
  • Passenger journey mapping
  • Auditing and customer experience measurement
  • Passenger personas and action planning

Immersive learning experience with cultural exchange

The course was facilitated by Andre Schunck and Magdalena Sokol, who brought hands-on expertise and a collaborative spirit to the sessions. Participants engaged in lively discussions, shared best practices, and took part in a practical excursion to apply their learnings in a real-world airport setting.

A special highlight was the visit from Gurjit GILL, Director (AMPAP) Global ACI - ICAO Airport Management Professional Accreditation Program), who offered exclusive behind-the-scenes insights into global airport excellence.

From Saudi coffee breaks to meaningful conversations, the training was not just a learning experience - it was a celebration of curiosity, openness, and professional growth. 


The Riyadh Airports team continues to demonstrate a strong commitment to elevating passenger experience, and we’re proud to support their journey toward aviation excellence.

Group of participants with MunichAirportAcademy trainers Magadelena Sokol and André Schunck and ACI AMPAP Director Gurjit Gill.
Group of participants with MunichAirportAcademy trainers Magadelena Sokol and André Schunck and ACI AMPAP Director Gurjit Gill.
Lounge area with modern furniture and a grand piano in the First & Business Lounge at King Khalid International Airport.
The elegant First & Business Lounge at King Khalid International Airport
Presentation with attendees in traditional Arabian attire in a conference room at King Khalid International Airport.
Classroom training session during the ACI Passenger Experience Manangement Training in Riyadh.
Traditional Arabian seating arrangement with red, black, and white patterns, decorative textiles, and artifacts in Terminal 4 of King Khalid International Airport.
Cultural display in Terminal 4 of King Khalid International Airport

About the ACI PXM Training

Delivered exclusively by Munich Airport on behalf of the Airports Council International (ACI), this training continues to build a global community of professionals committed to delivering exceptional passenger journeys.

We look forward to welcoming participants to the next sessions planned this year and next year.  

Team International Training

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