Stakeholder dialog

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  4. Stakeholder dialog

Dialog with stakeholder groups

Munich Airport and its subsidiaries engage in a close and frequent dialog with their key stakeholder groups.

Dialog in a spirit of partnership

An exchange of views in a spirit of fairness and trust takes place with airlines, business partners, passengers and airport employees. The latter are consulted in regular staff surveys, for example. In addition, the close cooperation with neighbors and partners in the surrounding region is vitally important to the successful development of the Munich Airport Group (FMG). The liaison between the airport and the region is the FMG Regional Affairs Office, which maintains intensive contact with the municipalities, political decision makers and local residents.

Future-ready solutions and sustainable development are possible only with an ongoing dialog with all groups in society. For that reason, we communicate continuously with our stakeholders – whether inside the company or at the local, regional, national or international levels. The comprehensive analysis of our stakeholder groups has taken place through systematized interviews with the in-house contacts for the dialog group in question.

Airlines

The airlines operating in Germany have come together to form the Board of Airline Representatives in Germany (BARIG).

Dialog type and mediumFrequency
Airport Operation Committee (AOC): Meeting of the operations-side representatives of airports and airlines; discussion of current problems and development of joint solutions to optimize cooperationOnce a month
User Committee: Committee made up of representatives of airlines, airports, public authorities and handling companies; consultation on legal and business aspects of airport operationsThree to four meetings per year
Coordination committee: Meeting of representatives of the German Federal Ministry of Transport and Digital Infrastructure, Munich Airport, German Air Traffic Control, the airport coordinator, the airlines and their associations (specification of parameters for take-offs and landings, with the involvement of state-level authorities)Once a year
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BARIG Infrastructure Committee MUC: Regular meeting of airlines organized in the Board of Airline Representatives in Germany (BARIG) to discuss projects and measures related to infrastructure and new technologies and their effects on processes and capacities.Twice a year
Munich Exchange: Platform for all airlines operating flights to Munich to coordinate schedules and agree on cooperative marketing activitiesOnce a year
Trade fairs: Participation in various regional and international trade fairs in Germany and abroadAt regular intervals
IATA flight schedule conference: Dialog platform with selected airline customersTwice a year
Routes conferences for global routes as well as regional routes (Routes Asia, Routes America, Routes Africa, Routes Europe): Dialog platform with selected airline customersOnce a year
Participation in Routes conferences (Routes World as well as the regional conferences: Routes Asia, Routes America, Routes Africa, Routes Europe): Dialog platform with selected airline customersOnce a year
Personal customer contacts with airline representatives on the basis of individual meetings at the airport or the branch offices.As needed

Suppliers and business partners

Dialog type and mediumFrequency
Information events for manufacturers and suppliers, tenants and service providersAs needed
Membership in the retail association "German Council of Shopping Centers" (GCSC)Twice a year
Supplier meetings and auditsAt regular intervals
Online portal for business partnersOngoing
Whistleblower system / ComplianceOngoing
Member of the Münchner Gespräche, a network of marketing and communications specialists representing leading brands and companies in the German-speaking countriesThree times a year
Member of City Partner e.V. Advertising cooperative of downtown retailers in MunichTwice a year
Personal contacts with representatives of other airports on the basis of individual meetings at Munich AirportAs needed
BFL Exchange with the stakeholders Federal Police and Lufthansa organized through FMGOnce a year
PMOs of German-speaking airports – exchange of views/informationIn turns (two times per year)
Personal contacts with representatives of the sister airports of Munich Airport on the basis of individual meetings at the airportAs needed

Media

The mission of Corporate Communications is to foster understanding and acceptance of the operations, activities and ongoing development of Munich Airport among relevant stakeholders. The Communications department promotes the company among potential applicants as an attractive employer, among passengers and visitors as an attractive location offering a broad portfolio of products and services and efficient processes and among the public in the surrounding region as a sustainable and responsible company.

The social media team positioned within Corporate Communications works on a cross-departmental basis with other areas of the company and provides the community with relevant information, photos and videos via Facebook, Instagram, Twitter etc.

Dialog type and mediumFrequency
Press conferences and press discussionsRegularly and as needed
Press releases and press photosRegularly and as needed
Interviews and background discussionsAs needed
Press department as competent point of contact for mediaOngoing
PublicationsRegularly and as needed
Newsroom on websiteOngoing
Social mediaOngoing

Government and public authorities

Munich Airport (FMG), Deutsche Lufthansa AG (DLH), German Air Traffic Control (DFS) and Fraport AG joined forces to form the German Air Transport Initiative in 2003.


Dialog type and mediumFrequency
Expert discussions and panelsAt regular intervals
Membership in specialized networks (e.g. Bavarian Environmental Pact)At regular intervals
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Organizing and hosting parliamentary evenings in Brussels and BerlinAs needed
Publication of policy briefs (issues, background, position statements; target readership: policymakers)Twice a year
Consultation: Committee made up of representatives of airlines, public authorities, associations and airports for presentation of and consultation on adjustments to the regulated airport fees pursuant to Section 19b of the Aviation Act (LuftVG) and to security fees.At least once a year

Employees

Through a diversified media mix and the hosting of events, an intensive dialog is conducted with the employees of the FMG Group.

Dialog type and mediumFrequency
Daily updates in the FMG intranet "eMotion"Ongoing
Direct discussions with employee representativesAt regular intervals
Working groups and committees of employee representativesAt regular intervals
Staff assembliesFour times a year
Addressing follow-up questions, problems, queries and complaintsOngoing
Information events of the management boardAs needed
Employee magazine "Motion"Monthly
Employee survey and follow-up process Every three years
"InnovationPilot" ideas platformOngoing
"Mitg'redt Forums" ("My Two Cents' Worth"): Cross-division, cross-hierarchy events for personal exchange of views between employees and managers At regular intervals
Performance review (meetings between the manager and employee for planning employee development and performance assessment) Annually
Newsletter B2CMonthly
Inhouse Consulting Network – exchange of views and benchmarkingIn turns (two times per year)

Passengers and visitors

A central dialog management function ensures that all suggestions and/or complaints from passengers and visitors are noted and processed, and that appropriate action is taken if required.


Dialog type and mediumFrequency
Passenger survey by FMG, Skytrax, ASQ, etc.At regular intervals
Dialog management using online feedback formOngoing
Brochures and flyersRegularly and as needed
Passenger service via the call center, information desks, terminal services, InfoGate counters, etc.Ongoing
Information Center at the Visitors ParkOngoing
Online portal for passengers and visitorsOngoing
"Passengr" app for passengersOngoing
Munich Airport user forumOngoing
Tours of the airport campusRegularly

Associations and organizations 

Government and public administration bodies play a key role in defining the conditions for air transportation, both at the national and European levels. The most important standards are mainly based on decisions by the European Union.


Dialog type and mediumFrequency
Hosting information visits and guided tours for visiting expertsAs needed
Expert presentations at conferences and symposiumsAt regular intervals
Active participation in committees and working groups in professional associations such as the German Airports Association (ADV), Airports Council International (ACI) etc.At regular intervals
Active participation in committees of professional associations for integrated reporting such as the German Round Table IIRC, Global Reporting Initiative GRI etc.At regular intervals
Active participation in committees of professional associations for sustainability/environmental protection such as the Aviation Initiative for Renewable Energy (aireg), Airport Carbon Accreditation (ACA), BDL and ADV.At regular intervals
Membership in industry-related networks (e.g. Bavarian Environmental and Climate Pact)At regular intervals
Active member of Blühpakt Bayern (a biodiversity initiative dedicated to restoring the habitat of insects and pollinators sponsored by the Bavarian Ministry of the Environment and Consumer Protection). Every three years
Information meetings and tours with association representatives, representatives of political parties, churches and other segments of societyAs needed
Cooperation with the Committee for the Prevention of Bird Strikes in Air Traffic (DAVVL) through participation in that organization's general assemblies, meetings, conferences, working group sessions, workshops and information meetings. The DAVVL keeps records of bird strike statistics for Germany on behalf of the federal government and is the point of contact on issues related to bird strike prevention for all aviation stakeholders as well as public authorities, municipalities and other participants in planning processesOne to four times per month
In cooperation with members of Intelligent Transport Systems Munich (ITS-Munich), Munich Airport exchanges insights and experience to help develop customized IT solutions to simplify the travel chain (seamless travel solutions). ITS promotes telematic solutions in the greater Munich area to maintain the mobility of residents, improve road safety and foster ecologically responsible and economical transportation.Twice a year
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Annual conference of Deutscher Reiseverband with the travel industry (travel agencies, tour organizers, tourism partners) for networking, communication and marketingOnce a year
Discussions with the German Aviation Industry Association (BDL), Task Force Border ControOnce or twice a year
BARIG Infrastructure Committee MUC: Regular meeting of airlines organized in the Board of Airline Representatives in Germany (BARIG) to discuss projects and measures related to infrastructure and new technologies and their effects on processes and capacities.Twice a year
Slot Performance Monitoring Committee (SPMC): Meeting of representatives of Munich Airport, German Air Traffic Control, the airport coordinator, the airlines and their associations Representatives of the Federal Ministry of Transport and Digital Infrastructure and the state aviation authority are also in attendance (monitoring of slot coordination activities of the airlines).Twice a year
Ensuring compliance with EASA regulations to retain airport operation permitOngoing
MUC on-time: Strategic committee for comprehensive optimization of aviation processes at the airport; interdisciplinary working groups made up of all individuals responsible for processesOngoing
VDR regional conferences (German Travel Management Association) with travel managers from large corporations / SMEsTwice a year

Representation of interests on all relevant political levels

The Political Affairs unit represents the interests of Munich Airport in dealings with the European Union, the German federal government and parliament, the Bavarian state government and the state parliament and the Munich city council. The staff of this unit ensure a reliable exchange of information with the various levels of government and raise awareness for the concerns and priorities of Munich Airport. Along with ongoing networking activities, regular events are held in Brussels, Berlin and Munich. In addition, FMG publishes a policy brief two to three times per year, covering current political issues and background information relevant to the airport.

Cooperation with associations

Through close cooperation with industry associations, especially the German Airports Association (ADV), the German Aviation Industry Association (BDL), and Airports Council International (ACI Europe), FMG has access to up-to-date information relevant to the aviation sector and contributes to coordinated lobbying and representation of the industry's interests. In addition, the Political Affairs unit ensures central coordination of subsidy-related issues through systematic research and consultation with the relevant FMG divisions and subsidiaries.

Munich Airport does not make financial contributions of any kind to politicians, political parties or related institutions.

Regional news

When it comes to keeping up to date with the main concerns of nearby residents and knowing what problems the neighboring communities face, personal discussions are indispensable.

Dialog type and mediumFrequency
Personal meetings and dialog with representatives of municipalities in the airport region, politicians and public authoritiesOngoing
Regional cooperation: NiederbayernForum: Intensive cooperation on economic development and tourism with actors from the district of Lower BavariaOngoing
Cooperation with the region in the area of tourism, e.g. Tourismusregion Erding e.V., Hopfenland Hallertau Tourismus e.V. Ongoing
Through its non-profit regional sponsoring activities, FMG maintains contact with more than 750 partners in the region (in the areas of sports, education, social organizations, culture and nature).Ongoingd
Discussions with businesses and lobbyists from the regional economy (e.g. District Tradespeople's Association, Chamber of Industry and Commerce, Trade Associations) on basic terms and conditions for awarding contracts and orders, among other issuesAs needed
Information visits to the airport for municipal committeesAs needed
Exchanges of views with citizens’ initiatives, associations and groups representing various segments of societyAs needed
Dialog type and mediumFrequency
Regional Advisory Council: Information and dialog forum to accompany the planning process to expand and develop Munich Airport. Decision-making body on the distribution of resources from the Regional Impact Fund. A working committee prepares for the meetings by drawing up resolutions ready to be voted on. Active involvement of FMG in the plenary meetings and working committee.Regularly
Airport Forum: Information and communication platform for issues related to the development of the regional economy and transportation infrastructure in the surrounding area.As needed
"Motion" newspaper for the airport regionMonthly
Aircraft Noise Commission Exchange of information and views between local politicians of the affected region, DFS and authorities.Twice a year
Telephone hotline for noise complaints and enquiriesOngoing
Emission impact reports (current environmental information on aircraft noise, airborne contaminants, etc.)Monthly
Inside Airport: The event "Inside Airport" took place for the first time in 2019 and will be staged on a regular basis in the future. Topics and projects that may be of interest to the municipalities in the airport region are presented.Regularly
Regional reception Invitation for mayors, district councilors and sponsoring partners from the area served.Every two years

Science and research 

The Advisory Council on Aviation Research and Innovation in Europe (ACARE) advises the EU Commission and EU member states on research and innovations in the aviation sector with the objective of implementing the common vision set out in the document 'Flightpath 2050'.

Members include all key stakeholders in aviation in Europe such as aircraft manufacturers, system providers, airlines, airports, air traffic control authorities, research institutes and universities as well as the member states and the EU Commission. 

Dialog type and mediumFrequency
Membership in the European research council ACARE and attendance at meetings Every two months
Joint projects with Bauhaus Luftfahrt e.V. on the topic of mobility and the future of aviation As needed
Exchange of ideas with relevant research chairs at TUM (Technical University of Munich) Regularly
Exchange of ideas with Landshut University of Applied Sciences in the respective departmentsRegularly
Development of LabCampus – Center to promote exchanges of ideas between companies, innovators and experts Ongoing

Further information