Munich Airport International (MAI) is a strong advocate of staff engagement initiatives to address workforce shortages, increase employee loyalty and attract new qualified personnel. This is key to airports for several reasons. Engaged employees tend to be more productive, efficient, and effective at their jobs, which ultimately leads to better customer service and an improved passenger experience. They are also more likely to take ownership of their work and commit to their employer's mission and goals, allowing for greater innovation, creativity, and problem-solving. Finally, staff engagement can help airports recruit and keep talent long-term, reducing turnover and the associated costs of hiring and training new team members.
With good reason, Munich Airport refers to its employees as its airport family – because we look out for each other. This does not only mean a healthy work-life balance, career advancements and a fair salary. Munich Airport’s comprehensive staff engagement also includes e.g. brand awards, employee of the year awards, great social events, a wide variety of discounts on and off campus, a fitness studio with additional health programs, as well as regular town hall meetings with the senior leadership team to address any concerns directly.
There is no doubt about it, the aviation industry is a fascinating place to work – but that alone is not enough. Airports must take responsibility, address the remaining concerns, and prove that they are a company worth working for. Contact us if you would like to find out more about Munich Airport’s 5-star staff engagement approach and how your airport can benefit from our experience.