Stories written by life itself. Often unforeseeable. Summarized below: real anecdotes with stranded passengers in emergencies who have received our help.
We offer help to passengers in distress. In many cases, it is helpful simply to be able to contact someone at home, reflect quietly while drinking a glass of water, or just having someone to help collect one's thoughts. Because every case is different, we have to come up with new solutions every day.
Sometimes the people who work at Munich Airport also need our help and support. In such cases we are happy to provide support when our social work training can be helpful (e.g. partnership advice, parenting, assistance with social difficulties, and client-centered or theme-centered interaction).