From the end of March, a faster and fairer system will be in place for security screening in Terminal 2. It replaced the old system, in which passengers selected – or had to select – one of 12 double lines outside first class to pass through the security checkpoints. This often led to line-ups of different lengths and crowded, confusing conditions in the waiting area, especially during busy periods.
From now on a more efficient and fairer line-up system will make these problems a thing of the past. Boarding cards will be screened by machines positioned at the four possible entrances at each of the two access portals to the line-up area. Staff will be in position at the boarding card readers in case passengers need assistance. Big displays at the portals will indicate the waiting times and direct new arrivals to another portal if this will save them time.
"With the new system we can use the existing spaces outside the central security screening area more efficiently and distribute the passengers more evenly to the screening queues," says Julia Eglsoer, an aviation process specialist with the Terminal 2 operating company. By separating the processes of boarding card checks and security screening, the passengers can also focus better on each task. This will improve efficiency and thus speed up the flow of passengers. At the 24 screening checkpoints, everything will remain as before for the time being – apart from the elimination of the boarding card check. There will also be no structural changes in the first class area.