March 24, 2017
Europe's best airport, the best terminal in the world – and now yet another accolade for Munich Airport: In a new audit carried out by the London-based Skytrax Institute, Bavaria's gateway to the world has successfully defended its title as Europe's first and only five-star airport.
In May 2015 the Bavarian hub was granted the five-star airport title for the first time. Before that, the only airports to earn the top rating of five stars were in Asia: Singapore, Seoul, Hong Kong and Tokio-Haneda. They were joined in January 2017 by Doha Airport. Munich has now successfully defended its title: Experts from the Skytrax Institute returned to scrutinize the quality of the services and the overall passenger experience and once again awarded Munich Airport the five-star seal of approval. The auditors' conclusion: Munich Airport not only maintained its outstanding quality, but actually improved on it.
In their assessment, the auditors paid special attention to projects and measures implemented since the five-star certification audit in 2015. These include the new satellite building, an additional security screening facility in Terminal 1 and the training provided to staff with direct passenger contact. All divisions and subsidiaries of FMG, the airport operating company, were involved.
Just 10 days ago, Bavaria's gateway to the world took the prize as Europe's best airport at the World Airport Awards. In the global rankings, Munich is number four. The awards are based on international passenger surveys in which nearly 14 million passengers worldwide took part.