The agent workstation consists of a PC and at least two screens. A high definition camera is mounted in front of the agent so that he or she can be presented in a high-quality, life-size image in the InfoGate Counter screen.
The software installed on the PC is part of the InfoGate conference software.
We recommend the installation of supervisor screens that are linked to the system and show a view of the area in front of the InfoGate Counter. This is useful especially prior to establishing the video link between the agent and the customer at the counter.
The agent can then open up a video link event if it has not been initialized by the customer.
In addition, the agent who is responsible for more than one InfoGate Counter can see at any time how many dialogue requests are in the queue.