Nine out of eleven times, Munich Airport has been awarded the title of top European Airport by the independent, London-based Skytrax Institute. For Munich Airport, however, these victories did not mean that the airport would rest on its laurels. On the contrary. In 2013, the Airport had started a quality offensive in the areas 'first-class ambiance and high comfort', 'range of services and amenities', 'efficient processes', 'ease of transit through airport', and 'outstanding friendliness'.
The airport's continuous effort to improve all services for customers was finally rewarded in 2015: Skytrax has honored Bavaria's Hub with the title "Five-Star Airport". The coveted title is considered the Oscar of the aviation industry. Next to Munich Airport, only four other airports have accomplished this achievement – the Asian airports of Singapore, Seoul, Hong Kong and Tokyo-Haneda. Thus, among the world's champion airports, Munich is the only European representative.
By winning the award, Munich Airport has proven its efforts for a seamless high-quality experience along the entire travel chain. This includes, among others, clear signage and navigation. One indicator of travelling comfort, for instance, is Munich Airport's connecting time of less than 30 minutes. However, comfort is also proven in outstanding service, including amenities such as Munich Airport's own InfoGate service points. A huge retail area in both terminals, including that in the new satellite facility of Terminal 2, offers a wide range of shopping and gastronomy outlets. The criteria also include the personnel's friendliness and the terminals' cleanliness and modern ambience.